FAQs

Touchstone Overhead Door FAQs

Conversions/High Lift Options | Military & Senior Discounts | Warranties Available

Conversions/High Lift Options

Military & Senior Discounts

Warranties Available

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Learn About Touchstone Overhead Door

Have a  question? We have the answer. Check out these FAQs and give us a call today for more information!

  • Do you repair all garage door brands?

    We sure do. There isn't a garage door, door opener, or hardware that we don't service. We can help you fix it and recommend improvements. Contact us today for residential and commercial garage door repair.

  • Why is my garage door so loud?

    There could be several reasons why your garage door is making noise but the most common is age. Your garage doors, chains, pulleys, springs, and other moving parts may also need a tune-up. Garage door parts become loose and they require lubrication. We recommend that you inspect your system annually to ensure that your garage door is operating at peak performance and safety. This can also help reduce the need for regular residential and commercial garage door repair.

  • My garage door won't open, what is wrong?

    If your garage door won't open, there could be several issues causing this. Just like software developers debug programs, we can do the same with a garage door system and provide garage door opener repairs if necessary. We can resolve most issues the same day and get your garage door operating smoothly again. You can call us directly for assistance with your garage door system at (203) 635-4339.

  • Do you repair garage doors on your first visit?

    Yes, most of the time we can perform the residential or commercial garage door repair, including torsion springs, the same day. Call us at (203) 635-4339. Often, we can diagnosis most garage door or opener issues over the phone.

  • Does Touchstone Overhead Door Services sell and install new garage door openers?

    We absolutely do! We are your one-stop shop when it comes to garage door opener installation, opener repairs, and hardware with remotes and smartphone controls. Call us today for the best garage door opener services.

  • Can Touchstone Overhead Door Services help me repair my broken garage door spring after hours or help me with a garage door emergency?

    Absolutely! If you have an emergency, please call us and we will do our best to come out and resolve your issue. A broken garage door spring is very dangerous to repair on your own. It's also the most common break on a garage door system. Give us a call anytime at (203) 635-4339 for residential or commercial garage door repair and let us take a look.

  • My door opens with the remote but I am not able to close it with the remote. What is the issue?

    This is likely to do with the safety sensors of the opener, which are mounted near the floor on each side of the garage doorway. In order to get the door closed the sensors must be clear of obstructions and should be pointed towards each other. It is best to call a technician for residential or commercial garage door repair. Do not try to solve this issue manually or close the garage door manually if you are not sure.

  • When should I replace my garage door?

    If your garage door is not operating well or has broken down completely then, it is time to replace it. Thinking of selling your home? The resale value of the home is increased if the garage doors are attractive. Call us today for the best garage doors and best garage door openers around.

  • Do I have to change both springs if I have a two-spring system?

    You do not have to change both but you will wish you had when the other spring breaks a month or so later.  We normally replace both during our residential and commercial garage door repair services.

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